11 Traits of a Coaching Site that Works

This article should have been written when I first started building coaching websites. I hope to bestow my 16+ years of experience in this very long article on the top 11 things to pay attention to as you create yours.

11 Traits of a Coaching Site that Works

1. A coaching site that works is designed to serve a purpose

Creating a website for the mere sake of having one, “because you’re in business”, is too general a reason. It leads to a site whose sole purpose is to fill a line on your business card – it saves you the awkwardness of telling people your site is “still under construction”.

It is better to have a site that supports a more specific intention or result – a bigger reason than just a comfort blanket. And for many new coaches, that means income producing results.

Here are a few purposes for your website that have real merit:

  • Generate new client leads
  • Get traffic from search engines
  • Attract visitors from online discussions
  • Grow your email list
  • Engage people in conversation (blog)
  • Increase followers in your social networks
  • Secure new referral partners
  • Get more speaking gigs

A coaching site that works is one with a purpose – a clear purpose. Yes, just like coaching your clients, it’s important to determine what you are trying to achieve.

2. It also focuses on the visitor

Whatever your purpose for your site, remember that your site is for your visitor FIRST, then for you. Organize your content to engage and serve them – which essentially means helping them towards their goals.

As they use your website, invite them to take small steps that lead them closer to a sale (if a sale is your purpose – again, refer back to #1 when inviting people to take an action).

To be clear, an “action” on your website is a physical, completable step they can take like:

  • clicking to an article and reading it
  • commenting on an article (like your blog)
  • clicking to follow you on twitter (if you’re a big tweet)
  • filling out your contact form to talk to you about coaching
  • responding to an email you send that has a question
  • filling out an assessment

For newer coaches seeking clients, the ultimate action is to call or email you to discuss coaching (which leads possibly to them becoming your paying client).

11 Traits of a Coaching Site that Works

3. It builds your credibility as a coach

If you’ve read many of my articles, you’ll know that I’m big on the concepts of positioning yourself as a top expert among those in your market. Clients love to work with experts – especially the well-behaved clients who want results faster, are willing to work hard, and are eager to invest (time, money, energy).

Articles, videos, or other web tools that serve (educate, inspire, help) your market, naturally create this, “wow, you’re a guru!” kind of image for you.

A coaching website that builds you up nice and high (in their eyes) is what you want. It brings all sorts of opportunities to you.

4. It’s also visually appealing

Visually appealing doesn’t mean “work of art”. It means that it looks clean, crisp, professional, and easy on the eyes. It can look amazing with graphics, but that often requires a larger-than-needed effort.

The things visitors will care most about are that the visuals make sense (e.g. nature visuals and rounded shapes for health coaches, or stronger colors and edges for business coaches), the layout that is easy to understand (e.g. one simple menu) and  the content is easy to access (easy-to-read fonts for articles, videos that run fast and are clear and audible).

When thinking visually, think beyond pretty and think usable. A coaching website that’s visually appealing is easy to use and is stellar!

The Coaching Site Guide

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5. A coaching website that works has interactive marketing tools that support your site’s purpose

For many newer coaches looking to create a steady stream of clients that pay enough to be coaching full time, core tools include:

  • An email list from which you can grow tighter trusting bonds with prospects, and get clients from to keep your practice full.
  • A blog that showcases your expert voice.
  • An invitation to speak with you about coaching them.
  • A freebie that new people can download to both learn about you and learn about themselves (ideas to help them).

These interactive tools form a basis of engaging people in what you do. It gives you tools to communicate via the Web and email.

I know the idea of “becoming a blogger” or “blogging” can scare people, but try to think of it more as “a way to share your ideas” which can be done by writing or doing videos, or sharing your opinion on other material – or even recorded phone calls with other experts, book reviews, etc.

Find a way to communicate with your market that floats both their boat and yours. Keeping things fun for you will keep you doing it and keep it interesting for them – people love getting materials from people who are enjoying their work.

So, to ensure your coaching website is interactive, be sure to get the tools that help you interact with your tribe (think network or market, but more family-like).

11 Traits of a Coaching Site that Works

6. It’s also incredibly easy to read

I touched on this in #4 on visuals. But it REALLY needs to be emphasized.

I’ve been doing website reviews for almost a year now on LinkedIn, and one of the biggie goofups is making a site that’s hard to read. People won’t read painfully presented copy.

It’s easy to find how good fonts, colors, backgrounds look. Just look at Google, LinkedIn, or any of your fave blogger sites. See how their copy is presented? Basically:

  • White background or near white
  • Dark text, just a shade lighter than black, like a dark grey
  • Font size can vary depending on font, but 12-14 point is about right today
  • Headings, sub headings, to break up sections
  • Not too much bolding, colors, italicizing, underlining, other craziness

Big NO-NOs

  • Bolding everything
  • Making everything insanely large
  • Using too many colors, fonts, sizes

Also, more than a screenful of text is just fine. It’s more about the quality of content. If you think you need to keep your content to one screen because “people won’t read more” … let me ask you, “Is your stuff worth reading?”
Different situations call for different lengths of page copy. Selling a pricey ebook often requires many pages. Asking people to download a free report might require one page. Have three service programs – separate into three pages.

Given that, true, shorter copy is better – especially if you’re being too wordy or boring. There’s no right length, just right intentions.

7. It’s also very easy to update for the coach

Something vital to your success, for cost-conscious new coaches doing everything themselves, is that you’ll NEED a site that’s very easy to manage.

Sorry, but WordPress is not “easy.” It was made for developers and designers, and those with some patience and technical ability can figure it out by climbing a short learning curve of a few long weekends.

The good news is that it’s getting easier and easier to learn. With a patient trail-guide, then every coach can surely get up to speed fast. While I do recommend WordPress for coaches, I also recommend getting a guide to show you what you need to know (not all the tech stuff) to run your business.

You’ll want to be able to do the following things at the very least:

  • add / remove a page
  • change copy
  • insert images
  • update your menu
  • email your list
  • publish an article (blog)
  • manage comments on your blog
  • update email messages
  • edit testimonials

Forget trying to change design structure (like moving menu from top to the left) or changing wording that’s embedded in images (like taglines). Let your designer do that.

A coaching site that works will save you time when updating it, save you money as well as you do your own updates, and from a productivity standpoint, there’s less time wasting in back-and-forth hoopla.

 

8. It’s also easy to expand (at least for a typical web designer) as your business grows

As your business grows, your site will evolve. And your web designer will need to change things up to suit your needs.

Things like adding an ebook, or adding time scheduling software, or even a membership type of service will require you to make some site adjustments.

That’s NICE, if the platform (the behind-the-scenes technology) upon which your site is built is flexible, current and supported well to handle your needs – quickly and easily.

Two popular platforms I see coaches using are WordPress and Joomla. WordPress is preferred among coaches and visually-attuned designers. Joomla tends to attract more coder types.

My recommendation would be to use WordPress and keep your site simple. Get the features that you “need” and dodge the “fun ideas” that can make things complicated fast. Of course, knowing what’s truly needed now is part of the challenge.

So, to make sure your coaching site is working well, be sure to grow it on a platform that will allow for the future.

The Coaching Site Guide

When your site is easy to read and easy to use, people will discover the greatness that is you!

Get 10 years of site-building wisdom in The Coaching Site Guide. I think you’ll love it!


9. It’s also great for search engines

No doubt, searching is huge.

Do people search for coaches?

Great question. Yes and no.

The answer is No, in that people generally don’t know they are searching for a coach unless they are familiar with the coaching profession. Even so, they are likely to have some of their favorite gurus already in mind. But, yes, as the field grows, my stat research indicates increased search volume on phrases including the word “coach”.

The answer is Yes, in that people are seeking “help”. They are seeking solutions to challenges on health, business, relationships, etc. So, if you can get ranked high on search engines around the challenges people face, then you can get clients from searches. For example, if you can get found for “weight-loss for children” or “nutrition for children” then you could potentially turn those visitors into paying clients.

So, when it comes to your website, and making it work with respect to search engines, you’ll want to think strategically about your phrases and what your market is likely searching on.

Also, technically, some websites are better for search engines than others. This is a bit technical, but the short of it is you want your site’s coding to be:

1 – easy for search engines to evaluate (called compliance)
2 – fast loading so that search engines don’t get stuck or think it’s a dead site
3 – great for end users on various viewing mediums (browsers, devices, etc) so that search engines know your site will run great for its users.

A coaching website that works well on search engines is one that (1) has a good search strategy behind the content as well as (2) is technically sound. If getting traffic from search engines is important to you then you’ll want to watch out for these two elements.

10. A coaching website that works must look good on various browsers and devices such as mobile phones, tablets, and ummm … well soon, watches 😉

A quick look at my statistics showed me the following browser data mainly for laptop computers and desktop computers. (note: browsers are the programs that you use to surf the Web.)

  • 30% of visits to my site are using the Chrome browser by Google.
  • 26% are using FireFox
  • 24% are using Safari
  • 16% are using Internet Explorer
  • 4% other

My stats also say that when it comes to operating systems here is the breakdown:

  • 55% are on Windows (mainly laptops and desktops)
  • 31% are on Macs (mainly laptops and desktops)
  • 9% are on iOS (iPhones, iPads)
  • 3% are on Android (Nexus phones and tablets)

Not all websites look good or function properly across these various environments. And, the environments continually change (requiring attention be paid).

If that isn’t enough to worry about, you’ve got to ensure that your emails (autoresponders? promotions?) view properly too. And when it comes to reading email, not only do we need to think about browser and operating systems above, but also email software like Gmail, Yahoo Mail, Outlook, and others which have their own nuances when displaying email. (Yes, feel free to step outside for fresh air).

A coaching site that works will require continual attention and updating to ensure it presents well everywhere.

11. It’s worth the investment

If you spent 1 dollar on your website and it did nothing for you, that’s a wasted dollar.

If you spent $5,000 on your website, and it helps you get to a full coaching business in a year’s time and you get to leave a job you hated, that’s very well spent money.

Evaluating ahead of time, before you build, is nearly impossible.

However, you can estimate what you might budget for your site by:

  • Figuring out your income goals
  • Determining your commitment to reach them
  • Evaluating your marketing efforts to bring in that income

A high commitment to reach a high income, say 100k, in the next year and for coming years, may be worth investing 20k in your website, marketing, and training, etc.

A hobby-like commitment to gain 2 or 3 clients with no date in mind, will have a very different budget.

Also, on the side of maintenance and updates, you’ll want a website that’s quick and easy to change – mainly for the routine stuff like adding articles, updating a coaching program content, or rewording your About page.

A coaching site that works is one that works within your budgets, your marketing plans, and your intended outcomes. Get as clear and specific as you can on these things.

The summary

In summary, there are quite a few things going on to ensure you’ve got a coaching site that works. Getting all these things to work well can be a huge responsibility. If I had to point to one big-ticket item for coaches to keep your site working for your business it would be to be:

Have a clear (as you can get) purpose for your site – both for serving your visitor and for delivering results for your business.

Got all 11 items under control? Got a 12th item you’d include in this list? Share your thoughts below.

The Coaching Site Guide

Remember, there are heaps of people who are struggling out there and need your coaching support.

So get online with a great website, and don’t make them wait! Learn how in The Coaching Site Guide.

11 Responses to 11 Traits of a Coaching Site that Works

  1. Emily Correa February 14, 2013 at 12:26 pm #

    You are amazing, I’m a Life Coach setting up my site to work with performing artists and you helped me solve a last minute change to the homepage! Thank you soo much! My eye is on this site! 🙂

  2. Kenn Schroder February 26, 2013 at 12:33 pm #

    Cool … great to have you Emily. Nice clear profile picture. One thing to toss your way, a bulk of your market may be up and coming artists, little $$, so consider a low end price point product/service that has juice but also doesn’t take much of your time to deliver.

    Great to have you by.

  3. LeAnne December 4, 2013 at 11:51 am #

    Thank you for a great article! Valuable information, clearly stated and action focused! love it!

    • Kenn Schroder December 8, 2013 at 3:13 pm #

      Hi LeAnne … great to have you here and thanks for the positive words. I hope you found value here. Which of the above did you find most helpful?

  4. Kathleen February 28, 2015 at 12:42 pm #

    Thank you, Kenn, for this clarity about a working website. I am very new to putting up a website.

    I am wondering about using grey instead of black for text.
    I find that when reading grey, I am straining to read the text.
    Doesn’t happen with black.
    Can you explain the reasoning behind using grey? Thanks again.
    Kathleen

  5. Kenn Schroder March 1, 2015 at 6:10 pm #

    There are 50 shades of grey so … deepends on how dark you want to go. 😉

    Uhhh .. I mean black is good, but black on white can be contrasty/harsh on the eyes. So a near-black is what many sites use. It’s easier on the eyes.

    Try out your very dark grey and share your site with a few people, see what they think.

    Also look at google, linkedin or your favorite blogger sites, you’ll quickly see what font sizes, colors are great for the body text.

  6. Violet August 7, 2015 at 2:25 pm #

    I am grateful for the expert advise you share. I am in a DIY mode in start up for the site which is still under construction. I have a small client base but I am passionate about this venture. Thank you Mr. Shroder.

    • Kenn Schroder August 10, 2015 at 10:25 am #

      Great Violet. Best of luck on the journey. Lots of blogs here and also a handy, all-in-one-place step-by-step guide with writing formulas coaches love in the guide I wrote. Details here: http://www.coachingsitesthatwork.com/guide (PS. get on my email list for more goodies).

      Dream.

  7. Margrete Raugstad October 20, 2015 at 2:59 pm #

    Hi

    Just starting out with my proffesional Company, and find your page here so Incredible useful. Thank you so much for sharing all this with us.
    I’m in the process to buy som WP theme pages, and really value your input.

    Thanks!

    • Kenn Schroder October 20, 2015 at 9:39 pm #

      You’re welcome Margreet.

  8. Anthony Taylor March 5, 2016 at 12:51 am #

    Thanks for the Resources. I was looking for a “best practices” on how to set up the buy now coaching page so that I can offer Strategic planning coaching right away. I haven’t found it yet, but I’m sure I will.
    Cheers!